TERMS & CONDITIONS

Service Appointments

Appointment Duration: All appointment durations given are based on a single cleaner completing your booking. If multiple cleaners are assigned to your booking, the duration of your booking may change to reflect that. Our pricing structure is based on the anticipated time for our cleaning team to clean your home thoroughly. Typically we deploy teams that can complete home cleaning within an average of 3 or 4 hours. However, if after arrival our team assesses that the cleaning will take longer than anticipated time due to the condition of the home, we may need to discuss additional fees. This is to ensure that we can provide a high-quality cleaning service. If we find that additional fees may need to be applied, we will contact you to discuss these details.

Arrival Time: You will be provided with a one-hour window within which your cleaning service providers will arrive. This allows us to account for traffic, parking, and other surprises. We will do our best to provide you with an approximate arrival time but appreciate your flexibility.

Missed Appointments and Lock Outs: If the service provider arrives at the scheduled service time and is unable to access your home through no fault of their own, you will be charged the full amount of your scheduled cleaning visit. Missed appointments may be rescheduled; however, a valid credit card will be required to be on file in order to provide future services. We will try contacting you in the event of a lock out and the service provider will wait up to 15 minutes after arriving before leaving if no response is received.

Cancellations and Rescheduling

We understand things happen and you may not be able to keep your scheduled clean - Just please let us know a minimum of 2 business days in advance of your appointment and we'll do our best to shift your schedule. Any cancellations or rescheduling of service made within 48 hours of the appointment will be subject to a $60 cancellation fee. Less than 24 hours before the scheduled service will incur a fee equivalent to 50% of the service cost. This policy is in place to ensure that we can accommodate all of our scheduled appointments and maintain a full schedule. When a reservation is made, it reserves a spot specifically for your service, and any last-minute cancellations can disrupt our operations.

Payments

Payment is expected prior to the end of the service and before the team leaves. We accept payments electronically through the platforms of Zell, Venmo, Apple Cash, Cash App, and credit card (3.1% processing fee for credit cards). Please let us know what method you would prefer. Any late payments will be assessed a $5 fee per day after the scheduled appointment date.

Satisfaction Guarantee

Satisfaction is guaranteed. If you are not satisfied with your cleaning service, we will re-clean the areas you were dissatisfied with free of charge. You must report any problems or dissatisfaction with your service via email to poshcleaningpa@outlookcom or text to 610-730-9931 within twenty-four (24 hours) of your appointment. We will rectify the specific issues at no additional cost by sending the team member(s) back to re-clean the areas you were dissatisfied with. Re-cleaning services will be scheduled within two (2) business days of the initial cleaning service. There will be no refunds provided at any time. It is our policy to send the cleaner(s) back to correct any work that you are not happy with.

Additional Service Terms

Employee Safety: Our cleaners are very important to us, and we are very serious about keeping them safe. They will not move anything heavier than twenty-five (25) pounds. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven, or sofa, please move the item prior to the cleaning to allow access to the desired area. Additionally, our employees will not ascend higher than a two-step ladder to clean high areas.

Homes We Cannot Clean: We cannot clean a home or office with any kind of transferable pest infestation, including but not limited to fleas, bedbugs, and lice due to the risk to other clients and to our cleaners. Please give us advance notice if you know about an infestation so that we can reschedule your cleaning once the infestation is resolved. If we arrive to clean and discover any signs of an infestation, we will need to leave immediately and you will be charged the full amount of your cleaning.

Special Requests: We ask that you communicate your special requests - one-time or regular - directly to the Posh Cleaning office rather than your cleaners. This allows us to note this information in your file so anyone who visits your home knows your preferences.

Air Conditioning (in the Summer Months): Cleaning is a very physical job. During the hot summer months, please have your air conditioning turned on (as able) for the cleaning crew. We ask that clients allow us to turn air conditioning up (as needed) while cleaning crews are on-site. We will return the unit to its original temperature setting before we leave.

Cleaning with Client Cleaning Products: We bring all of our own cleaning supplies. Although, if you would like us to use your cleaning products, we can do so ONLY if the product(s) you are requesting we use are labeled NON-TOXIC. We are committed to protecting the health and welfare of our employees. Please do not ask any of our cleaning service providers to use a toxic cleaner. A waiver will need to be signed.

Cleaning with Client Supplies: If you would prefer we use your personal supplies (i.e. vacuum, steam cleaner, mop, etc.), Posh Cleaning does not accept liability for any damage of personal equipment which client has authorized us to use in their home or office. If you wish to insure your personal property against damage, you should make your own arrangements to do so. A waiver will need to be signed.

Pets: Most of our clients have pets. Please note: if your animal has a history of loud barking, growling, or biting, we ask that you place the animal in a secured area of your home or yard that we will not be cleaning. If you do not have a suitable area in your home, please make off-site arrangements for your pet. We respect our staff and do not want anyone to feel scared in your home. Urine and Feces: We do not clean litter boxes or any urinated area. We do not vacuum up litter with our vacuums around litter boxes. If you have a handheld vacuum hung or placed near the litter box area, we will gladly use that to clean around a litter box for you. Please do not ask or expect any of our cleaning crews to clean up your pet’s urine or feces or other various pet “accidents.”

Tipping: Posh Cleaning does not require tipping, but it is a powerful way to say thank you to your service provider. If you would like to leave a tip for your cleaning crew, please try to leave cash. You can also tip the cleaners via Venmo. A personal note from you expressing your appreciation for their service can mean a great deal.